As Organisation Development specialists, we run Functional Excellence initiatives to transform the performance of your business unit, department or function.
People, processes and systems drive the excellence (performance, effectiveness, efficiency, quality, mindset,...) of a function. Key ingredients are:
Structure, collaboration, engagement, team spirit, roles & responsibilities, competences, processes & procedures, systems & tools
Our method includes data analysis and the identification of Key Performance Indicators that may be benchmarked. The outcome is a revitalised function with high value processes and improved spirit and collaboration.
Our functional excellence process includes:
Functional audit using various methodologies including stakeholders interviews, surveys, focus groups
Data and input analysis (qualitative and quantitative)
Full report with recommendations for improvement, from marginal change to full transformation including a change management approach
Support of the implementation of change, from advisory to leading change agent role, in all areas. See our model on the right of the page
Contact us for more information on our methods and experience on running Functional Excellence initiatives.
Highest impact drivers on Functional Excellence are roles & responsibilities definition and application, collaboration principles and team cohesion! This is especially important for matrix based organisations where complexity is increased.
Functional Excellence drivers